I realize that what I am saying is not something that will be listened to or that anything will change based on my thoughts. I wish it could be different because we have given our heart and soul to Panago. Thank you.

I like our Business manager I like the ability to work within the community I like the look of the store I like the clean ingredients I like the potential that Panago has if changes could be made.

-It Feels like we have priced ourselves right out of the market. -The marketing is so exclusive to a market that appears we are too expensive. We hear this all of the time. -It appears that Marketing does not understand the franchisee. Or at least listen to what is needed. -The app is not very user friendly -Social media is not an interest to families. It attracts one demographic ( People with money ) -No awards or recognition for the franchisees anymore. It is really easy to recognize people through online like Zoom etc if you do not want to spend the money for in person. -The way we are being awarded points is very unfair based on trade area. This really needs to be looked at. Panago does not have a good reputation in Canada like it used to.

I feel like the right kind of recognition is needed. That small things can change in marketing to attract a larger audience. Stop changing things so many times that we have to spend money on so many things. The renovation costs are so high that it makes it impossible to upkeep stores.