Mail Boxes Etc
Who are we
MBE is a leading third-party provider of shipping, fulfillment, print and marketing solutions to small and medium enterprises (“SME”) and consumers globally mainly via a network of independently owned and operated franchised locations.
Why choose Mail Boxes Etc?
MBE is a leading third-party provider of shipping, fulfillment, print and marketing solutions to small and medium enterprises (“SME”) and consumers globally mainly via a network of independently owned and operated franchised locations.
This page is for informational purposes only and does not constitute an offer or solicitation to buy a franchise.
Reviews
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The franchise system has significant weaknesses: faulty software, lack of automation, poor pricing, and inadequate support. Many partners have left, recruitment and retention are stagnant, and reactive management pressures partners, weakening the system.
I value flexibility in approach and the opportunity for networking among franchise partners.
What I don’t like is that the system has not evolved as promised, and many actions and statements do not match, often hidden behind the franchise agreement.
NoNegativeApprovesOutdated and a weak head office unable to come up with new ideas or to negotiate with carriers to give us a better rate for shipping.
Nothing
Everything
NoNegativeApproves1 person found this review helpful.Unfortunatly, my review must be a negative, but I honestly don’t see how else I could express the reality of the situation. Over the years, we have witnessed a steady decline in both support and communication, and this has created ongoing challenges that should not be overlooked.
Good question. It is hard to see at this point.
Under the new ownership and management, PACK & SEND has unfortunately lost sight of the very reason it was created in the first place—our original point of difference. What once set us apart is no longer being valued or understood. Over time, the support we receive from our National Head Office has also eroded. Getting timely information or action from THQ in Australia has become increasingly difficult and frustrating, with slow responses that leave us feeling unsupported. Franchise partners are not being treated with the respect we deserve, which was made clear when Nathan’s resignation was handled so poorly. Despite giving five weeks’ notice, his departure was not communicated to the New Zealand group until only two weeks before he left. Nathan’s departure is a genuine loss for the New Zealand network. His depth of knowledge, professionalism, and commitment will be extremely difficult to replace, and his absence will leave a significant gap in the support and leadership we rely on. The disconnect between management and the realities of the New Zealand market, combined with the decline in support from Head Office, has created a growing sense of frustration and uncertainty among franchise partners.
NoNegativeDisapproves1 person found this review helpful.All the stores are independend, and we are nothing in front of the couriers.
the concept
dont have competitive prices, dont use the force of been almost 3000 in the world
NoNegativeDisapprovesStill has protential, since new ownership, office moves, starting to get right people in to grow. Still has issues with support, IT Shipping system and comms.
Overall a good Franchise, a lot of potential of growth. The staff at MBE UK are good.
Support at the top is poor, lack of comms and IT shipping software isnt ready. Concerns with the leadership team do have the skills to grow a physical franchise ?
YesNeutralNeutral
Costs & Fees
- $29,900
- 99
- $293,500
- $1,000,000
Franchise Disclosure Documents
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Frequently Asked Questions
How much does it cost to open a Mail Boxes Etc franchise?
The total startup investment is $293,500.
What is the franchise fee for Mail Boxes Etc?
The franchise fee is typically $29,900.
What is the average unit volume (AUV)?
The average unit volume (AUV) for a Mail Boxes Etc location is $1,000,000.
What is the average franchisee rating for Mail Boxes Etc?
The average franchisee rating for Mail Boxes Etc is 2.5 stars.