I like our business. I am proud of what we have built. When Clean Brands took over initially, I was thrilled with the excitement, opportunities and optimism that came with.

Running my own business, the relationships I have with my team, relationships with my customers. Solving challenges that arise

Lack of support. When I do reach out, I have been brushed off quickly without solving the issue. I then have to be the bad guy and keep pressing for a resolution.

1-Follow through 2-Answer emails without them needing to be sent multiple times 3-Take action before it escalates to a high frustration 4-Support the franchisees no matter their brand or type of ownership Communication was tough before Eileen left- now even more so. Over the last (at least) 2 years- current franchisees seem like an afterthought. I am pretty independent and do not require much support. It’s extremely frustrating when I do need the help, for example, because of an account set up through corp- and I’m brushed off with a belittling response.