See above.

The business has potential but the management team does not understand the problem they should be solving.

The inconsistencies with grand welcome and services offered. Corporate does not understand the our core business model or theirs. They are quick to make brush decisions and often are not on the same page. The interactions between the franchisees and franchisor are hostile, and the franchisor is never held accountable for their mistakes or missed deadlines, leaving the franchisees with the bill and clean up, whether it is guest-related or owner-related. Guest service is a broken system; employees are corporate and will mislead and withhold information.

Culture and Accountability.