I like the brand, our representative is attentive and responds in a timely manner.

I like, and believe in the brand.

I do not like the lack of training, especially the tech side, plus it is not user friendly.

Definitely the training. This is not offered to the office and agents. At least my understanding is not without cost. The Tech end, particularily Boldtrail, lacks help in this department. Training hands on in the offices is needed.