The training was lacking in both color and style, especially for working with diverse clients. Product education was minimal, and communication with corporate is frustrating. I’ve had to seek outside resources to confidently offer services. Support fell short of expectations.

I like the concept of offering color and style services.

While I appreciate the intention behind the franchise model, my experience with training and ongoing support has been disappointing. The color and style training provided was simply not sufficient to confidently serve a diverse range of clients. We were not equipped with adequate resources to drape a variety of skin tones with confidence, nor were we thoroughly trained on the products we’re expected to sell. The same goes for style—while we were given a basic framework, it lacked the depth and substance required to conduct a truly professional style analysis. As a result, I’ve had to invest in multiple external courses and read extensively outside the system just to feel prepared and knowledgeable. Additionally, communication with corporate has been frustrating. The generic info@ email address rarely leads to helpful resolutions, and navigating questions or concerns often feels like hitting a wall. Overall, the experience has not lived up to the level of support and professionalism I expected when joining a franchise. I hope to see more robust training, resources, and communication systems in place for future consultants.

There’s a real opportunity for the corporate office to improve communication and support. It would make a big difference to be able to speak directly with knowledgeable individuals rather than relying on a generic email address that often leads to delayed or vague responses. It would also be helpful to feel more in the loop—not just receiving updates when there are new mandates or requirements, but being included in more proactive, transparent communication about the direction of the company. A more collaborative approach would go a long way in helping consultants feel valued, supported, and set up for success.