Run by an Equity firm, they don't care about the franchisee's profitability. Predatory practices (think LOTS of fees for franchisees)from the Executive team and Roark Capital. RUN!!!!!

The amazing potential of the brand, profitability of those in the brand longer than 6 years, the exceptional franchisees who are dedicated to the brand succeeding and the hope of a possibility of being sold out from under an equity firm.

Executive Leadership Team starting with Beth Stiller, CEO reports to an equity firm, the franchisor had a record year for revenue but the franchisee's had record losses and many locations had to close or were bankrupt. They hide those numbers and make it LOOK like they are all still open b/c they tie a "server" to the defunct location even though we are cloud based. They ONLY care about the franchisor's profitability unfortunately.

Leadership Team should resign! Stop selling to equity companies. Value knowledgable franchisees with great profitability (there are few). Franchisor should NOT be private equity, they need to be sued for predatory practices.