Senior level management getting rich off agency owners hard work.

Broker model works, retention high

Service and the split is completely unfair, Goosehead knows the service is sub-par but still takes entire 50% cut as though it is "Ritz Carlton" when in fact it is Best Western. Hold times are atrocious for customers, service does not work in real time, no option to transfer a client to a live body. Call backs and text, chat can be inconvenient for many clients. Sloppy work by rookie service staff not reviewed by management, many un- knowingly uninsured drivers and cancelled customers. They always blame client. Franchise fee at renewal and very high monthly royalty fees for slow and glitchy Sales Force system. No book ownership, will take another franchise fee if you want to stay past 10 years. Very greedy. Company has a big disconnect with carriers causing many service items to go untouched.

Be honest and fair with service royalty until service is back to where they promised, 30 second hold time. Currently well over 30 min hold times. Why do we pay full fare for this? Eager to raise technology fee but will not credit back service royalty.