I just signed up to open another one, for a total of 4 so that says how I feel!

great brand reputation, regarded as a fun family friendly place to go, good corporate support (not great), accesible management

poor choice of vendors, CEO owns one of the vendors, regional support is average at best

Replace positions with the correct experienced candidate and not just assign to someone who is already doing their own job, quicker intro of new products, more vendors