When they hire a new COO and the founders step away, the brand will truly launch like other brands have. This brand launched in 2010 & has plateaued at 100 locations while other brands in this niche have exploded to nearly 10x locations. Says a lot of the co founders.

The concept is great.

HQ is full of hypocrites, talks bad behind franchise owners back and the support is subpar.

Hire professional staff but most importantly, the co founders need to reevaluate their comfortable to gossip as their staff follow suit with the low standards the founders set.