Owning an InXpress franchise offers budding entrepreneurs a model to profitably grow a business. Smaller shippers are largely ignored by UPS and FedEx, and need the services of resellers like InXpress.

Franchisees share an esprit de corps that's infectious. Committed executive leadership. Products deliver value to our customers. Awesome recognition of top franchisees.

Franchise fees including the corporate assessment and MSP fees. Being on the hook for receivables and collections. Corporate needs to provide legal advisement and greater support on collections efforts, if not a fund to cover at least a percentage of uncollectable funds. Communications are too frequent. Requirements to attend annual convention and trainings. Corporate could do more for brand awareness and to deliver leads to franchisees -- it seems the most successful franchises run their own digital marketing campaigns, a costly endeavor for new franchises that don't have the knowledge nor capital to invest in these categories.

Formally promote Paul Knott to CEO. He's more than capable of handling that job, and the organization needs a firm hand at the wheel.