Out look is good. There are a lot of challenges dealing with people in this changing culture, it takes the focus away from the business because of people issues.

I love Firehouse Subs and how it gives back to the community. Our food is great.

1) would like to see everything more simplified. 2) Too many ways to look up restaurant information, I would like to see everything in one place. 3) I would like to see just 1-2 avenues for customer complaints instead of 3.

1) Provide real estates services for buying or selling. 2) I would be nice to have a HR hot line for owners, to give counsel on how to handle certain issues.