I think Thaiexpress is a dying concept, it’s trying to be modern, but it’s not, nor innovative. It’s a harsh world for business, you sometimes have to sit down a listen to your franchisee opinions.

The Supervisior try very hard to bridge the gap between head office and the franchisee.

No support, our opinions and feed back don’t matter. Head office just apply what they need to do, and not care what the franchisee have to deal with.

Listen to the franchisee, stop changing things when things don’t need to be changed. The MENU, needs to be simplified. It doesn’t need to be pretty; it just need to be readable and not so confusing.