There really isn't a short sentence that would sum it up (one that wouldn't sound negative)

Great concept...good food...amazing charity organization

Lack of organization - big company - ZERO initiative when it comes to getting Cost of Goods down. Everything is going up at expedited levels and we have yet to introduce 1 cost savings measure to the restaurant.

Reduce our costs...figure a way to make this profitable. Do something with the menu...even Subway understands you have to "spice" it up a little. The one thing that defined Firehouse Subs was our hot sauce rack...and even that now is gone. The only identity we now have is the "most expensive sub shop on the block".