I love House of Colour and what we offer our clients, but our systems, communication, and support need to keep pace with the growing expectations and costs placed on franchisees.

I love the impact we have on clients and the confidence this business gives people. I also value the strength of the House of Colour brand, the relationships I’ve built, and the opportunity to grow a successful business and team while contributing through training.

I don’t like the increasing costs and royalties when some of the technology, communication, inventory management, and operational support still create unnecessary friction. At times, decisions and systems seem designed for an individual stylist rather than franchisees running higher-volume businesses with associates.

Communicate more clearly and proactively, especially about inventory, timelines, technology changes, and decisions that affect franchisees financially. Provide direct answers to straightforward questions, create better systems for businesses with associates, and involve experienced franchisees earlier when evaluating new processes and technology. Most importantly, close the loop when concerns are raised so franchisees know their feedback has been heard and acted upon.