There's no point in having a business if there is no margin to be made, so that should have been priority, instead of a reactionary response to increasing commodity prices. If a margin was threatened in a way that corporate was affected, I bet that would be addressed immediately.

Menu innovation/new menu offerings have been good, but our menu is still pretty complex

The delay in increasing prices after the pandemic was devastating to my business. Nobody likes to work for free. We had to operate for many months with no margin. I'm glad it's since been addressed but the ball was dropped regarding how long it took to improve profitability. It was as if Corporate waited for the outcry of Owners before anything was done. Commodity prices kept going up with no action. Owners take on the financial risk of business ownership, corporate staff earn a salary no matter what, so I believe our interests should have been taken care of better than they were.

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