Leading auto repair brand with high recognition and potential. Franchisor is emphasizing growth over profitability of franchisee. Top management insulates himself from franchisee communication and feedback.

Leading Brand

High turnover in top management. Latest management has adopted punishment model to lead franchisee behavior. Operational support and business systems are poor for a franchise system with 67 year history. Focus has shifted to growing large multi-unit franchisees.

Lead franchisees with strong programs and positive engagement rather than threats and intimidation.