Pretty good experience. Corporate is doing their jobs. Ownership model needs improvement.

My Franchise Business Partner Jenn Henesey is phenomenal. Best leadership I've ever had.

There is a disconnect from corporate culture/leadership and individual franchise ownership. I would suggest more owner specific training. I feel the non-owning operators and directors are adequately trained. Absentee ownership does not work for every owner.

More owner-specific training and mandatory attendance at NinjaCon. Follow through on your consequences.. some privileges should be revoked if owners neglect to attend trainings, Town Halls.. because at that point the operations of the center cannot match exactly the expectations of the brand. There is a disconnect.