Current Operator, Oct 17, 2023
3.0
A
Tim Hortons
No
Negative
Neutral

I wish that RBI and the franchisee could stand together and face the uncertain future together and share in either it's prosperity or in it's burdens so that there would be better balance rather than putting everything solely on the franchisee.

I do appreciate the expanded menu to help generate sales, leaning into community initiatives and looking forward to winter cookie

That we are doing pricing tests versus the actual costs and making sure there is a acceptable margin on products (products cost+fanchise and marketing cost+ labor costs+overhead+avialible profite)We the franchisee's have been expected to absorb the backdoor pricing increases the government increases of costs and labor and interest rates on loans. Yes we have been inventive to continue moving forward and still keep our business healthy but my biggest worry is that with the increased pressure on labor and our bottom line we will eventually lose the guest as we can't preform at that level for ever. We are doing more business with 20-30 hours of less labor, there is only so much you can squeeze before there is nothing left, we could increase sales even further if we had the ability to invest some labor into expanding sales. Increased cost of renovations topped with high interest rates pose our franchises to start loosing money and we are fortunate to have 4 locations in the top 5-10% and we work on our floors 5 days a week min.

Understand that not everything can be absorbed by the franchisee.

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