Name: I'm still bullish on this Brand...The HQ Team needs to work for the benefit of the Franchise Owners and not their short-term Corporate needs...Sales and profitabilty would explode (in a favorable way) if they'd readjust the UPS Corporate culture.
Item: The UPS Store Traditional
Rating: 2.6
Author: Current Operator L9X6

Current Operator, Sep 5, 2026

2.6

Franchise

The UPS Store Traditional

RecommendsYes

OutlookNeutral

CEO approvalDisapproves

Title

I'm still bullish on this Brand...The HQ Team needs to work for the benefit of the Franchise Owners and not their short-term Corporate needs...Sales and profitabilty would explode (in a favorable way) if they'd readjust the UPS Corporate culture.

Pros

The Brand is GOLD...The HQ Management Team focuses on the wrong things...They're not open to hearing about real issues and fixing them.

Cons

The IT support has been miserable for 12+ years and has continually gotten worse, despite critical feedback every year in Franchise Relations Index surveys. This same level of urgency is present in other areas as well.

Advice for Franchisor

Listen...Identify real issues to improve revenue in the stores...Execute real plans...Measure success or failure...Then start over again!! Too many HQ folks sit in windowless rooms and make decisions about equipment and services using a 'cookie cutter' approve...Wasting huge amounts of franchise owners money with NO measurable returns.

Individual ratings

Brand

Profitability

Outlook

Corporate management

Growth opportunity

Franchisee friendliness

Work-life balance

Diversity inclusion

Environment friendliness

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