The company offers strong tech and carrier access for fast growth, but many franchisees feel misled by a one-sided model with poor service, zero franchisor accountability, and severe penalties and legal risk for franchisees.

Great technology and a decent number of carrier appointments; there is an ability to grow a book fast

The business model that was promised to many franchisees in the beginning evolved into a different business model, leaving many franchisees upset. The agreement is one-sided. There are alls kinds of quality of standard metrics the franchisee must attain or they lose their franchise fees as well as their entire book of business through default and there are no quality of standard metrics for the franchisor to ensure they are providing the promised support and service to the franchisee and there is no substantive recourse. They "culled" over 500 franchises one year (their word to the shareholders) and they cannot meet industry standards when it comes to service. Their Franchise Agreement protects them from lawsuits, class actions, punitive damages, etc. And if you lose an arbitration, you pay their legal fees.

It's too late. After corporate promised the moon when they went public and couldn't deliver, they are now doing whatever it takes going forward to appease the shareholders. So, the franchisor now expect franchisees to either hire a bunch of staff or work day & night as a solo agent to hit numbers -- and if a franchisee doesn't hit their numbers, they take all the franchisee fees and their entire book of business away. Meanwhile, they provide subpar support and service, and have for years, with no consequence. The franchisees pay A LOT in royalties and don't get it back in return. Complaints fall on deaf ears and they operate with impunity. The culture was amazing years ago, now it is becoming everything it never wanted to be.