My first three years here was everything GH promised and more. Since the gutting of our service process and shipping out the admin work to a poorly trained foreign company I have not been able to build reserves to grow my business... I've turned into a full time service agent.

Independence to operate my own business without the corporate oversight atmosphere and out dated training tactics.

Our service process is non-existent. Ai is not popular with my clients at all, Trust with the US Service process is zero (US service team is great when a client can get in touch with them though), we need a functioning phone number where we are staffed enough to answer. We fund GH for service but we are not getting anything in return. I spend HOURS doing service work that should be easily done by service team if our clients could get through to them. Call back feature is a joke BTW, never a call back!

Fill our buildings with our own service people and terrific service managers again. There is no way you can't afford it. We have no value in splitting 50% renewals with larger books. Bring it home! I want to grow my business, not service it full time.