Current Operator, Mar 7, 2023
4.2
A
Miracle-Ear
Yes
Positive
Approves

I HAVE BEEN WITH MIRACLE-EAR FOR 20 YEARS, LOVE IT.

FIELD SUPPORT-BUSINESS DEVELOPMENT MANAGERS

THE CALL CENTER- INTERNET SEARCH DOES NOT OFFER DIRECT NUMBER WHICH HAS BEEN PROMOTED FOR THE LAST TWENTY YEARS, CALL CENTER PHONE TECHNIQUES ARE AWFUL AND I AM AFRAID I AM LOSING LEADS THROUGH THEIR INEXPERIENCE. CONNECTIONS ARE BAD, HITTING NUMBER PROMPTS ON A NCC # IS A TERRIBLE IDEA. ACCENTS ALSO ON MANY CALL CENTERS EMPLOYEES ARE UNACCEPTABLE. I SUGGEST THAT THE CEO TRY GOOGLING MY BELLINGHAM WA OFFICE AND TRY TO MAKE AN APPOINTMENT TO SEE WHERE THE RUBBER MEETS THE ROAD.

GET MY DIRRECT OFFICE NUMBER ON THE GOOGLE SEARCH-TO AVOID THE CALL CENTER-IT IS SCREWING UP MY NEW FITS WHO NEED DIRECT ACCESS TO MY PROFESSIONAL ADVICE RAPIDLY. THEY WILL CALL THE INTERNET NUMBER AND THE CALL CENTER SERVES NO PURPOSE BECAUSE WE HAVE THEM ALREADY IN THE OFFICE SYSTEM.

This reviewer's ratings
Average franchise ratings
BrandProfitabilityOutlookCorporatemanagementGrowthopportunityFranchiseefriendlinessWork-lifebalanceDiversityinclusionEnvironmentfriendliness
Was this review helpful to you?