Since this Company went public, the leadership focus has changed to satisfying shareholders instead of supporting FOs, and meeting contractual obligations.

Wide Market Access

Corporate doesn't keep its obligations. Service is dismal. FOs told service would be performed by Service Dept. FOs must do service constantly as Franchise fails to uphold its obligations. Service and Agents cannot dialog, conversations are typically one directional against FOs. FOs are constantly threatened with non-compliance by Corporate. Environment is hostile towards FOs verse corporate channels.

Focus on helping FOs to succeed, supporting all FOs, not just established ones, creating and encouraging dialogue with FOs, remember FOs are not employees and not to treat FOs as employees, lose the 1-way communication (Down - never up), meet service contractual agreements, prioritize operations, values, service over Shareholder profits.