Sadly, this once great brand has gone downhill tremendously.

The branding is excellent and the concept was solid when it started.

New ownership of the franchise company offers no support, increased costs and fees. The corporate team hasn't updated the website and is difficult to work with. They do not respect the franchisees or their ideas. Royalties shouldn't even be collected since it doesn't feel like there's any benefit of being part of a franchise since 2022.

The corporate office needs to take a leadership role, work to repair the franchisee/franchisor relationship, update the website and provide resources for the franchisees that are still in business. They haven't addressed the issues that have caused so many locations to close.